May 2, 2017

Why A Technical Support Specialist Is Important For Your Customer Service Team

At least once, your customer service team has dealt with a ticket regarding a complex technical issue. These situations are not only difficult to handle, but […]
April 27, 2017

At Home Customer Service – A Better Way Of Delivering Customer Support?

We’ve been accustomed that customer service means an office filled with desks, computers, and agents who take calls and answer emails in order to help customers […]
April 25, 2017

Multilingual Customer Service As A Way Of Delivering Excellent Experiences

Delivering excellent customer experiences depends on several variables. We can include here offering a 24-hour customer support, responding to their questions in a relatively short period […]
April 20, 2017

Chat With Customer Service – Welcome To The Era Of Chatbots And Self-Service

Each period in customer service is dominated by a communication channel. In the 1960s, when the first call centers appeared, phone was the one and only […]
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