Phone customer service is one of the oldest and most used means of communication in support. Since the 1960s, it’s been present in contact centers and serves well at helping millions of customers. Today, we’ll go a little more in depth about what it means to establish such a service and to get a customer service phone number.
It may sound easy to put the bases of a business phone system. After all, what do you need more than just a number and some telephones? It’s not the implementation itself that is hard, but what you need it for. If you have only one phone number, imagine potential customers, your already existing customers (calling for support for your offerings) and other business representatives calling the same number. This may end up with some of them being put on hold, having to wait, becoming frustrated and even hanging up before someone gets their call.
This can not only affect your business reputation, but it can also make you lose potential customers and business partnerships. Fortunately, there is a solution which can help you avoid such an unpleasant situation. Setting up a business phone system is what you need.
In order for you to understand better, let’s break it down into several stages.
A business phone system functions using an Internet connection. This is the moment we introduce the term of Voice over Internet Protocol.
Voice over Internet Protocol (VoIP) represents the set of rules that makes it possible to use the Internet for telephone or videophone communication.
Basically, it allows you make and receive calls from all over the world. In other words, it enables worldwide communication for your business.
When establishing a business phone system, the first thing you want to begin with is search for companies which offer customer service phone services. Look at what they offer and pick the one that best suits your needs. Some may offer you a wide variety of features such as call recordings, caller analytics or voicemail transcriptions. It depends on what you want to obtain from it.
The next and probably most important aspect is choosing your customer service phone number. Depending on the company you are working with, you can pick a new number or transfer your current one.
After this, you are totally prepared to start taking calls from your customers and working on growing your business.
You probably wondered about the benefits a customer service phone number can bring you.
Having a phone number just for customer service helps you avoid unpleasant situations for you and your customers. You make sure those who are calling that specific number will get the support they are looking for without waiting too long.
We mentioned above about VoIP. Now imagine this system allows you to communicate with customers from all over the world. This offers you a great opportunity to expand your business and reach new categories of customers.
Pay attention to language in this case. Customers from other countries may speak only specific languages. Make sure your support team is ready for such a change.
Sometimes, when customers want to make a great purchase, they may feel a little insecure and may want to speak with you first. This may happen in the case of highly priced products and services and they may also want to know if they have after-purchase support.
You can offer them the information they are searching for and can also recommend them the most suitable offerings according to their needs.
With technology advancing at such a fast pace, we are expecting to see bots in more and more places. Regarding customer service, we already have them in live chat and email services. It won’t be soon until they will take over the phone section.
Some companies have already integrated them in their phone customer service. Banks and private medical clinics are just two examples.They can offer you information about your accounts and make or cancel appointments. For more complex requests, they redirect you to a support representative.
The future of phone customer service seems interesting. With bots and humans working together, we have a combination between a company’s personal touch and efficiency. It’s very likely bots will take more and more control over this section, but we will still have support representatives in the picture for some time as well.