In a market dominated by competition, the growth and success of a software business depends on their customers. This refers to how satisfied they are with the software products and services they receive, how well they perceive a certain business and how much they would recommend it to other people.
In other words, software businesses need to make their customers fall in love with them. They need to love every aspect: the software products, customer support services, the special offers and the prices. Businesses that manage to earn the love of their customers benefit of their loyalty and their trust. Not only do clients continue to buy products from them, but they may also recommend software businesses to other people. This aspect plays a major contribution when it comes to growing a software business.
You know that you want to win a place in the heart of your customers and to earn their love for your software business. The great question is what ‘type’ of love you want them to have for you. In the business context, love can take various forms. It can be represented by the following statements:
All of these statements are gold when they come out of their customers’s mouths. They illustrate trust and satisfaction, two elements which can indicate a high chance of recommendation.
This is what type of love you want and need from your customers. They need to be your ticket to other people and, in this way, they become your ticket that helps your software business grow.
You need to establish what you want your customers to say about you and on what aspect they should focus. For example, if you want to emphasize that you have the SEO WordPress plugins with the lowest prices, focus on that. Write such a message on your website’s homepage or create ads that transmit this message.
After you decide on what you want to obtain, you need to work on the methods you will use to make your customers love your software business.
Your software product is the main reason why your customers are interacting with you. For this reason, you do not want to disappoint them or to give them motives to go to your competition. You need to focus on a few elements that are crucial to the experience your clients have with your product.
Great customer support services
If your customers face some difficulties while using your product or want to offer you feedback, you need to listen to them. Foe instance,while they are using your WordPress plugin, their screen freezes and they are unable to use their computer for 1 or 2 minutes. Not only should you want to hear about these issues, you should also be grateful for them notifying you about them.
In order to offer them great customer support services, here are a few tips can help you:
Plan software releases based on their feedback
If you receive feedback related to the aspect of your software product, it is a sign that you need to make some changes. Releasing a new software version based on what your clients tell you is an indirect, yet great way of showing that you listen to and care about the opinion of your audience. You manage to send them an improved software product and a great message at the same time.
Your customers are a very important element for your software business. They help you understand what you need to improve in order to grow your business. Also, they can bring you new potential customers if they believe that you are the right business. Remember to listen to them and adapt to their needs.
How do you make your customers love your software business? Share it with us in a comment below.